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General Terms and Conditions Send:

We use regular postal services to ship our products throughout Europe .
We ship orders in discreet letterbox packages. The contents cannot be read from the outside. You also do not need to stay home to receive them.
As soon as your order has been placed and fully paid, it will be shipped the next business day.
Track and trace information can be requested 3 working days after shipment.
On average, the delivery time is:
- 1-3 days within the Netherlands.
- 2-5 days for orders outside the Netherlands.
Should your package be delayed by more than 7 days, we kindly advise you to contact our customer service That is part of ourGeneral Term s and Conditions .
Minor delays may occur, given the unpredictability of postal delivery beyond our control.
You will receive a shipping confirmation by email as soon as your order has been shipped.
If you do not receive this email, please check your spam folder.
The billing address may differ from the shipping address.
Please note that the delivery address must have a mailbox, as we ship most products as mailbox packages.

Place your order:

To place an order, we advise you to follow the following steps:
1. Carefully review order instructions, FAQ, and general terms and conditions.
2. Once placed, an order remains inactive until it is fully paid.
Payments are processed within 24 hours of receipt.
It can take up to 2 working days for a bank payment to reach us.
Please divide orders larger than 1,000 into two orders.
Should you wish to cancel your order, please contact our customer service.
- Please note: any cancellation fees will be charged.
You cannot order products that are sold out; this is clearly indicated on our website.
Please note that for an unpaid order, products may be sold out at the time of later payment.
- In that case, we advise you to place a new order.

Our shipping policy:

Shipping delays are counted from the expected delivery date.
- Approximately 3 working days after payment confirmation within the Netherlands.
- 5 working days outside the Netherlands.
In the event of a delay, it is the customer’s responsibility to contact the carrier.
In the PostNL app, you will often see the track and trace appear first. However, please do not contact us if your shipment does not appear in the PostNL app. This happens with 1 in 10 orders and therefore does not mean that your order has not been shipped.
Important: please contact the postal service and indicate that you are the sender to “return” your order, as our return address is missing.
If a package is more than 14 days late, it is considered lost.
- Upon confirmation via track & trace, we will look for a suitable solution.
If track & trace indicates that the order has been delivered, we do not offer a free replacement shipment.
The first complaint regarding delays must be submitted no later than the 15th day after the estimated arrival date.
In case of further problems, a new shipping address is required.
- If you do not provide a new address, the package will be sent to the original address, but we cannot guarantee delivery.
Shipments abroad (outside the Netherlands) are at your own risk.

Report missing or damaged products:

If a product is missing or damaged, please report this to our customer service immediately.
Please include photos of the damaged products and packaging.
After three working days (within the Netherlands) or five working days (abroad), you can request the track & trace code from our customer service.
In the event of missing items or incorrectly delivered products, we will send the missing items free of charge upon receipt of photos of the received products and packaging.

Quality:

We guarantee that all purchased products are original and meet industry standards. Report any quality issues immediately to our customer service, providing a detailed description and, if necessary, images or videos. In the event of allergic reactions, customers are responsible for understanding the ingredients in the product. Brands on the website may differ, but we always offer a comparable brand. All our medication is approved.

Regulations:

We process all personal data in accordance with European legislation. Customer information is never disclosed, just in response to official requests from governments.

Medication Effectiveness and Return Policy:

At Slaapspelen-kopen.net, we strive for the highest quality in our products and services. However, the effectiveness of medication can vary from person to person. For this reason, we have a policy whereby medication cannot be returned.

Education:

We offer our customers the option to request information via email about the brands of medication we sell. This allows them to make informed decisions about their purchases.

Complaint registration:

Although we do not offer refunds for medication whose effectiveness is perceived as lower than expected, we do maintain a detailed list of complaints and feedback. In the event of repeated complaints, we actively seek alternative suppliers or products of better quality.

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