1. General questions:
1.1 What is a premium customer?
As a premium customer, you get first access to exclusive discounts and standard offers that are not available to others. To qualify for the Premium Customer Program, we ask you to go through a super simple verification process. This helps us ensure the security and integrity of this program.
1.1.1 How do I become a Premium customer?
To become a premium customer, we kindly ask you to provide a photo or scan of an official document in which your name and address are clearly visible. This could be, for example, a utility bill, bank statement, photo of an official letter, or a recent invoice. You can send this to customer service via WhatsApp or send it by email to customer service. This information will be treated with strict confidentiality and will only be used to verify your identity and confirm your premium membership. Subsequently, this information will be immediately destroyed. RefillApotheek.com
1.1.2 Extra benefits for premium customers?
As soon as your document is verified, your email (account) will automatically be upgraded to a premium customer, and you will gain immediate access to all the exclusive benefits and discounts our program offers. It is that simple! May we welcome you to the premium program soon?
2. How can I pay for my order?
At RefillApotheek.com, we understand that safety and transparency are of crucial importance when ordering medicines online. That is why we offer various payment methods and would like to inform you about the process of payment via bank transfer/iDEAL, which requires verification of your address.
Bitcoin (2% fees, that is 8% cheaper):
You can choose to pay for your order with iDEAL via Bitcoin. This digital currency offers a secure and efficient way to conduct transactions. Please note that a surcharge of 2% applies to Bitcoin payments.
Bank transfer/iDEAL (10% fee):
If you choose to pay by bank transfer (IBAN), it is important to note that address verification is required for additional security. After you have placed your order, we will send you instructions regarding the required verification documents. You will understand that this extra step is necessary to ensure the security of your order. For further questions regarding the verification process or if you require more information, please feel free to contact our customer service via WhatsApp. Please divide orders exceeding €1,000 into at least two separate payments or pay with iDEAL via Bitcoin. Please note that a surcharge of 10% is also applied to payments via bank transfer (IBAN). Paying with iDEAL via Bitcoin is therefore 8% cheaper when considering the total value of your order. Please note that bank payments may take up to 2 processing days (working days).
3. Is the product in stock?
In stock:
If you can add a product to your shopping cart, it means that it is currently in stock. You can proceed with the ordering process with confidence, knowing that we have the item ready for you.
Temporarily sold out:
If you see that a product is marked as “temporarily out of stock,” this means that we currently have no stock. We understand that this can be disappointing, but rest assured that we are doing our utmost to make the product available again as soon as possible. Our dedicated team is working closely with suppliers and manufacturers to ensure that we restock quickly. You can, however, leave your email address with the products so that you receive an email when the product is back in stock.
4. How do I know that my order has been shipped?
At RefillApotheek.com, we want to keep you informed about the status of your order. Here is how you can know that your order is on its way:
Confirmation email:
As soon as your order is completed, you will receive a confirmation email at the email address you provided. This email contains important information about your purchase, including a summary of the ordered items and the total amount.
Shipping within the Netherlands:
If you place your order and complete the payment before 15:00 (within the Netherlands), we aim to ship your package the same day. If the payment is completed after 15:00, it will take an extra day. Please note that in some cases, depending on the postal service, delivery may be slightly delayed.
Track and Trace after three days:
After three working days (within the Netherlands) and after five working days (outside the Netherlands), you can contact our customer service to request the Track and Trace information if you have not yet received your order. Please check your mailbox first before contacting customer service. We are ready to assist you and take the necessary steps to verify the status of your shipment. We strive to get your order to you as quickly and efficiently as possible. Should you have further questions or require assistance, please feel free to contact our customer service. If you would like to see the track and trace code for your order quickly, you can download the PostNL app. Information regarding your order will arrive there first.
5. Can I cancel an order?
At RefillApotheek.com, we understand that circumstances can change. If you wish to cancel a placed order, you can do so as long as the order has not yet been shipped. Once the shipment has been processed, cancellation is no longer possible. To request a cancellation, please contact our customer service as soon as possible. We will do our best to accommodate your request, as long as the order has not yet gone through the shipping process.
6. About the medication:
Are the sleeping pills original?
Absolutely. At RefillApotheek.com, we guarantee the authenticity of all our medicines. They come from recognized and registered European pharmacists. To ensure the integrity of the medication, they are carefully packaged and sealed in blister packs before shipping. You can order from us with confidence, knowing that you are receiving only original and high-quality medicines. Do you have any further questions about this? Please feel free to contact our customer service.
Will I receive the brand that is displayed?
The free market for medicines is sometimes limited, which means you may receive a different brand of medication than the one shown in the image. We purchase the sealed blister packs directly from the manufacturer, so in many cases without a box. When we are able to obtain bulk packaging, it is possible that we supply medication in sachets. However, we wish to emphasize that all medicines we supply come from licensed pharmacists.
What do I need to know about the effectiveness of medication at Slaappillen-kopen.net?
At RefillApotheek.com, we strive for the highest quality of our products and services. However, we understand that experiences with medication can vary individually. It is important to note that the effectiveness of medication can depend on various factors, including individual biochemical responses and personal health conditions.
Can I return the medication I purchased if it is not to my liking?
No, medication purchased at RefillApotheek.com cannot be returned. Since we do not have a return address, we cannot accept returned products.
How can I get more information about the medication before making a purchase?
To help our customers make informed decisions, we offer the option to request information in advance via email about the brands of medication we sell. This enables our customers to learn more about the available options and determine which product best suits their needs.
Do you have a complaint register for dissatisfied customers?
Although we do not offer refunds for medication whose effectiveness is perceived as less than expected by an individual, we do maintain a detailed list of complaints and feedback from our customers. If multiple customers indicate that the medication does not have the desired effect, we will actively search for alternative suppliers or products of better quality.
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